Terms of Service

Prime Relocations provides professional moving services including but not limited to:

• Local moving services
• Residential and apartment moves
• Delivery and setup services
• Appliance moving
• Professional packing services
• Custom moving solutions

All services are subject to availability and confirmation.

Quotes: All quotes provided are estimates based on the information you provide. Final charges may vary based on actual services performed.

Booking: Services are confirmed upon receipt of your booking and any required deposit. We reserve the right to refuse service at our discretion.

Changes: Changes to your booking must be made at least 48 hours in advance. Additional fees may apply for last-minute changes.

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, credit cards, and debit cards
• A deposit may be required for certain services
• Late payment may result in additional fees
• All prices are in USD and subject to applicable taxes

Cancellation by Customer:

• More than 48 hours before scheduled move: Full refund of deposit
• 24-48 hours before scheduled move: 50% refund of deposit
• Less than 24 hours: No refund

Cancellation by Prime Relocations: In the event we must cancel, you will receive a full refund of any payments made.

You agree to:

• Provide accurate information about items to be moved
• Disclose any hazardous, illegal, or prohibited items
• Ensure clear access to pickup and delivery locations
• Be present or have an authorized representative during the move
• Obtain necessary permits or parking permissions
• Secure valuable items and important documents separately

Prime Relocations is fully licensed and insured. Our liability coverage includes:

• Basic liability coverage for all moves
• Additional insurance options available upon request
• Claims must be filed within 30 days of service completion

We are not liable for:

• Pre-existing damage to items
• Items not properly packed (unless we provided packing services)
• Normal wear and tear
• Damage caused by customer negligence or failure to disclose item condition
• Indirect or consequential damages

We will not move:

• Hazardous materials (chemicals, explosives, flammables)
• Perishable food items
• Plants (on long-distance moves)
• Pets
• Illegal items or contraband
• Items of extraordinary value without prior arrangement

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation, if negotiation fails
• Binding arbitration in accordance with local laws